Replacement Eligibility
Replacement is applicable only if the book:
Is damaged during transit
Has printing, binding, or page defects
Contains missing or misprinted pages
Replacement will not be provided for wrong orders placed by customers, change of mind, or minor cover dents.
Mandatory Unboxing Video
Customers must record a clear unboxing video while opening the package. The video must show the sealed parcel and the condition of the book. This unboxing video is mandatory proof for any claim related to damaged or misprinted NCERT books. Claims without an unboxing video may be rejected.
Delivery Guidelines
Please do not accept any open or torn package from the delivery partner. If the package appears damaged, refuse delivery and contact us immediately.
How to Request Replacement
Email studyupindia1@gmail.com with:
Order Number
Brief description of the issue
Unboxing video and photos
Only after receiving confirmation from our team, send the item back.
StudyUpIndia.com is not responsible for items sent without prior approval.
For support regarding books online, contact: π§ Email: studyupindia1@gmail.com
